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Terms of Service

Last updated: October 2026

1. Who we are

This website and its apps (the “Service”) are operated by LuckyPop (“we”, “us”). By creating an account or using the Service you agree to these Terms, the Privacy Policy and the Refunds & Withdrawals policy. If you do not agree, please do not use the Service.

2. Who can use the Service

  • You must be at least 18 years old and able to enter into a binding agreement.
  • You may hold one account only, and it must be registered with your own mobile phone number. Do not share, sell or lend your account.
  • You must give accurate information and keep your sign-in details safe. You are responsible for activity on your account.
  • You must not use the Service where it is not permitted for you to do so.

3. Wallet credit

You can add money to your wallet as credit (“Credit”) and spend it on boxes and card packs. Credit is shown in Thai baht (THB). Credit is not a bank deposit, earns no interest, cannot be transferred to another player, and can only be used or withdrawn as described in these Terms and the Refunds & Withdrawals policy. Every movement of Credit is recorded in your account history.

4. Boxes, card packs and prizes

  • Each box and card pack shows its price and the chance of every prize before you play. Results are random and are decided on our server when you play. Past results do not affect future results, except for any combo rules shown on a specific box.
  • Prizes are added to your Bag. Each prize shows a value in baht. You can sell prizes in your Bag for Credit at the value shown. Items in your Safe cannot be sold until you take them out.
  • At present all prizes are digital and are redeemed as Credit. We do not currently deliver physical goods. If physical delivery is introduced, separate terms will be shown before you can use it.
  • Names and pictures of prizes are for identification only. Prizes are not endorsed by any brand owner unless we say so.

5. Fairness

Results are generated with a method that you can check yourself: before you play, we commit to a secret server seed by showing you its fingerprint (hash). Your result is produced from that seed, your own client seed and a counter. When you ask us to rotate your seed, the old seed is revealed and you can recompute every past result on the Provably Fair page. We cannot change a past result without it being detectable.

6. Rules of conduct

You must not: use bots, scripts or automation; open more than one account; exploit bugs or errors (please report them to us instead); use stolen payment methods or reverse a payment you have made; use the Service for money laundering or any unlawful purpose; harass other users or staff; or try to interfere with or probe the security of the Service.

7. Suspension and closing accounts

We may suspend or close an account, void affected results and withhold related Credit where we reasonably believe these Terms were broken, the law requires it, or there is fraud or abuse. Where possible we will tell you why. Credit that you obtained legitimately will be dealt with under the Refunds & Withdrawals policy. You may ask us to close your account at any time by contacting support.

8. Mistakes and availability

We work to keep the Service running but do not promise it will always be available or error-free. If a clear technical error occurs (for example a wrong price or a prize shown incorrectly), we may correct it and adjust affected balances. We will not hold you responsible for amounts credited to you by our mistake that you did not know about, but we may recover them from your account balance.

9. Play responsibly

Play for entertainment, only with money you can afford to spend, and take breaks. If you would like a daily limit, a cooling-off period or to close your account, contact us (see Contact) and we will arrange it promptly. If playing is causing you or someone close to you harm, please stop and seek support.

10. Our responsibility

The Service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for any claim relating to the Service is limited to the Credit in your account at the time of the claim plus any amount you are entitled to be refunded. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes

We may update these Terms. If a change is important we will show a notice in the Service. Continuing to use the Service after a change means you accept it.

12. Governing law

These Terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction, unless the law gives you rights to go elsewhere.

Privacy Policy

Last updated: October 2026

What we collect

  • Account details: your mobile phone number, a nickname, and the time you joined.
  • Activity: your wallet history, plays and results, items in your Bag and Safe, market activity, and your Provably Fair seeds.
  • Payout details: when you ask for a withdrawal, the account holder name, PromptPay or bank account number and bank name you enter.
  • Technical data: your IP address and basic request information, used to prevent abuse and keep the Service secure.
  • On your device: we keep a sign-in token and a few preferences (such as continuous draw mode) in your browser’s local storage. We do not use advertising cookies.

How we use it

  • To run your account, process plays, top-ups and withdrawals, and show your history.
  • To verify your phone number by sending one-time codes by SMS.
  • To prevent fraud, abuse, duplicate accounts and money laundering, and to check that withdrawals are legitimate.
  • To keep accounting and other records that the law requires, and to answer your questions.

What other players see

Live results and winner lists show only an avatar and a short nickname. Your phone number and payout details are never shown to other players.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the Service (for example SMS delivery, payment processing and hosting), who may use it only for that purpose, and with authorities, banks or courts when the law requires or to protect against fraud.

How long we keep it

We keep your data while your account is open and afterwards for as long as needed for the purposes above, including legal, tax and accounting record-keeping and dispute handling.

Security

We use encrypted connections, limit staff access to personal data, record administrator actions in an activity log, and protect sign-in with one-time codes. No system is perfectly secure, so please keep your phone and account safe.

Your rights

Under Thailand’s Personal Data Protection Act you may ask us to give you a copy of your data, correct it, restrict or object to some uses, or delete it, subject to records we must keep by law. You can also withdraw consent where we rely on it. Contact us using the details on the Contact tab and we will respond within the time the law allows.

Age

The Service is for adults aged 18 and over. If we learn that a minor has an account we will close it.

Changes

If we change this policy in an important way we will show a notice in the Service.

Refunds & Withdrawals

Last updated: October 2026

Plays are final

Boxes and card packs are digital and the result is delivered the moment you play. Because of this, completed plays cannot be refunded or reversed, unless there was a clear technical error on our side, in which case we will correct it.

Your Credit

Credit that you have not spent, and the Credit you receive when you sell prizes, belongs to you and can be withdrawn under the rules below. We do not charge a fee for withdrawing.

How to withdraw

  1. Open My → Withdraw, enter the amount, the account holder name and your PromptPay number or bank account.
  2. The amount leaves your wallet straight away so it cannot be spent twice, and your request shows as “Pending review”.
  3. Our team checks the request and sends the transfer. The request then shows “Paid” with a transfer reference.
  4. If we cannot process it (for example the details do not match, or more information is needed), we mark it “Rejected”, tell you why, and the full amount returns to your wallet automatically.

We aim to review requests within one business day. Bank transfers can take additional time to reach your account.

Current withdrawal rules

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These limits may be changed from time to time; the figures above are always the current ones.

Checks we may make

To protect you and us from fraud and money laundering we may ask you to confirm your identity or the ownership of the receiving account before paying, and we may delay or decline a withdrawal while we do. Withdrawals are paid only to an account in the name of the account holder you enter, and we may require it to match your own details.

Top-up mistakes

If you paid the wrong amount, paid twice, or paid and did not receive Credit, contact support with your transfer slip and we will fix it.

Contact

Questions about your account, a top-up, a withdrawal or your data? We are happy to help.

    Please include your phone number, the time of the issue and, for payment questions, your transfer slip. Never send us your one-time codes.